- How long will my order take? Orders that are in stock will ship out within a week. SPI records is a mostly 1 person operation that isn’t my full-time job so shipping happens around my day job schedule. Customer service and shipping happens on Thursdays. Orders that are currently in pre-order will begin shipping when they arrive at SPI HQ. Pre-orders shouldn't be more than 3 months however delays with pressing plants and customs do happen so join our mailing list and keep an eye on our blog for all the latest updates on pre-orders.
- What if I never received my order? If it's been more than a month AND your order isn't still a pre-order then send us an email at [email protected] so we can track down your order and get it to you!
- Can I get a refund? Starting June 2, 2025 we are offering a 60 day window for refund requests on orders that weren’t received. If you didn’t get your order and would like a refund instead of waiting for it to ship, please email [email protected] and myself or one of the SPI Street Team will help you. All refunds will be processed within 60 days. After August 1, 2025 SPI Records will not offer refunds unless there is an error with duplicate billing or your order is lost or damaged during shipping.
- Do you offer returns? If your order arrived damaged or incorrect we're happy to send you another shipment that is correct. Send us an email with your order number, info about the situation and myself or one of the SPI Street Team will help you. If your order never arrived and isn't a preorder, please email us at [email protected] so we can get your order to you. SPI Records does not offer exchanges unless there is an error with duplicate billing or your order is lost or damaged during shipping.
- Why was my order cancelled? Unfortunately sometimes our pre-orders don’t reach the minimum number of orders needed to cover the production costs. In those cases, all pre-orders will be cancelled.
- Can I send you a demo? As much as we like to hear new music we aren’t currrently accepting submissons. We will update here when we are.
- What record labels do you distribute? Currently we're offering releases from I Hate Smoke Records, Pookout Records, SouthBell, Everything Sucks Music and TNS Records.
- Will you distribute records from my label? Sure! I'm always interested in bringing over ska and punk releases from outside of the United States. If you run a label or are in a band and you're looking to release your music here in the U.S. send me an email at [email protected].
- How do you choose the releases you offer? There's no exact science. If the first time we hear an album and say "wow" then that's what we're looking for.
- What physical formats do you offer? Vinyl, CD and cassette.
- Do you ship outside the U.S.? Yes! Some of our releases have international distribution in records stores or through other labels but not all of them. If you're in another country and direct shipping from SPI is the best shipping option for the release you want and you don't see it on the website, email us at [email protected] and we'll figure out shipping options with you.
- Where can I find your podcast? You can find the Ska Punk International podcast on Spotify right here or on the podcast page
- What if I have a question not listed here? Send us an email at [email protected] with your question.